Frequently Asked Questions
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When subjected to thermal shock, glass can sometimes break. This occurs when 2 areas of glass vary greatly in temperature. For example, if part of a window pane is fully exposed to sunlight while another part is cooling in the shadows, the sun-facing part expands while the shadow-immersed part contracts, causing a fissure and glass breakage, known as thermal shock.
Since it usually occurs during the first year following installation, Vimat offers a one-year warranty against thermal shock. See our certificate of warranty for more details.
You can contact our after-sales service by filling our after-sales service form, or by phone at (450) 492-0404 ext. 2059 (toll-free number at 1-877-477-1141), during office hours.
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