Frequently Asked Questions
Have a question?
You can quickly access any information you need using this section. Just type in your question below to see if it’s already been asked in the list. If not, pick a topic to find out more.
Here is a list of all the most frequently asked questions:
Definitely! But keep in mind that if you break or incorrectly install the window, it won’t be covered by warranty.
When Vimat installs your windows, your installation is guaranteed against all defects directly attributed to the installation for up to 10 years. Moreover, if you encounter a problem, you need only contact our after-sales service department to set up a house call with an inspector or technician, according to your needs.
We can modify window openings on first and second floors, but we don’t modify basement window openings embedded in the concrete foundation. You must ask a general or specialty trade contractors to confirm that changes to the house foundation comply with current construction standards.
Also, you first need to obtain a permit from your respective municipality to modify window and door opening dimensions.
While calculating window cost, many factors need to be considered: dimensions, materials, hardware, and additional options. Installation costs may also vary if the installation area is inaccessible, requires pre-installation work, etc. A Vimat expert can ask you any relevant questions and advise you on obtaining the best value for your needs.
Yes, the warehouse behind our Terrebonne store is always stocked. On top of current models, we have freshly manufactured, made-to-measure windows and doors never installed for various reasons: measurement errors, doorknob holes cut into the wrong side, or the wrong colour. These products are sold at a reduced price since they only have a single flaw different from the order specifications.
Maybe you’ll find exactly what you’re looking for, who knows?
Yes, despite not displaying all-aluminum windows on our website, we sell and install windows manufactured by our sister company Altek Windows & Doors — the all-aluminum window specialists.
If you just moved into a new house and found a broken window but don’t know the manufacturer, contact our after-sales service. It’s the best way to find out if you have Vimat windows, and they can send a technician to evaluate if the window can be repaired.
However, a house call from a technician does incur fees for windows not under warranty. Our after-sales service representatives can explain everything to you.
If your windows have cracked, or for any issues related to your Vimat windows and doors, you should contact our after-sales service. They can answer any questions regarding warranties, set up an appointment with one of our technicians, or take the necessary steps to resolve your issue.
You can contact our after-sales service by filling our after-sales service form, or by phone at (450) 492-0404 ext. 2059 (toll-free number at 1-877-477-1141), during office hours.
Often, swapping out old windows for new ones comes with condensation because they are more airtight. Contrary to popular belief, window condensation is not caused by windows but by the degree of indoor humidity. In recent years, air exchanger installations have increased as new windows and doors have started to have a tighter fit—all the better since their efficiency lowers energy demand for heating and air conditioning. If you’ve only encountered humidity problems after swapping out your windows, it’s because your house was leaking air and ventilated naturally.
Here are some tips on lowering indoor humidity in your house:
- Turn on your kitchen range hood while cooking, and only boil as much water as needed.
- Turn on your bathroom exhaust fan when you bathe or shower.
- Time your shower and bath times.
- Avoid drying clothes indoors.
- Ensure your laundry dryer expels humidity outside.
- Do not dry firewood indoors or in your basement.
- Increase air circulation by opening window drapes and blinds.
For more detailed information, read our complete article on the subject.
Send us your question
You can't find your question in our list? Send us your question and we will try to answer it as soon as possible.